Terms of sale

Version of 5 November 2026. Terms of use · Privacy policy · Data processing agreement

1. Purpose and scope

These terms govern the sale, by the publisher of Volunteo, of paid access to the service to an organiser. They supplement the terms of use, which govern the use of the service, and the data processing agreement, which governs the processing of volunteer data. In the event of a contradiction, these terms prevail as regards the sale, and the data processing agreement prevails as regards personal data.

They are accepted by placing an order. The version applicable to an order is the one published at this address on the day of the order, dated at the top.

2. The seller

Anthony Lannuzel, sole trader, 4 rue Choquet de Lindu, 29200 Brest, France. SIRET 531 268 506 00015. VAT not applicable under article 293 B of the French General Tax Code: prices displayed and invoiced are net of tax. The remaining particulars are on the legal notice page.

3. What is sold

The unit of sale is the edition of an event: an edition lasts at most one year and is paid for under one of the two following modes, chosen when it is created and changeable as long as no payment has been received on it.

• Credits. One credit per volunteer accepted on the edition. Credits are bought in advance and consumed when a manager accepts a volunteer. A volunteer who registers without being accepted, a declined volunteer, a manager, a team, a shift, an email sent and uploaded files consume no credit.
• The annual licence. A fixed price for the edition, allowing as many accepted volunteers as the chosen tier includes, with no metering, for the duration of the edition. The tiers and their caps are published on the pricing page. Beyond the highest tier, the price is set by quotation.

The service is provided as it stands, as described on the site on the day of the order. It evolves: features are added, others may be replaced or withdrawn once they are no longer used, without the organiser being entitled to demand that they be kept. No feature that is not published on the site on the day of the order is sold, and no promise of future development forms part of the sale, save by separate written agreement.

4. The first edition of an event is free up to eleven volunteers

Creating a new event opens a free allowance of accepted volunteers, the creator included, whose number is published on the pricing page. It allows the full service to be tried without paying. It is granted to the first edition of an event only: later editions of the same event do not receive one.

5. Prices

The applicable prices are those published on the pricing page on the day the edition is created. They are expressed in the organiser's currency, converted from the euro at the previous day's rate; the euro is the reference.

The price of an edition is fixed when it is created. A price revision therefore never applies to an edition already created, including for later credit purchases on that edition. Prices are revised once a year, on 1 January.

Every order is subject to a minimum amount, published on the pricing page. It exists because the payment provider's fees make an order of a few euros more expensive to collect than to fulfil.

6. Ordering, payment, invoice

• By payment card, from the edition's billing page. The payment is processed by Stripe Payments Europe Ltd; the publisher neither sees nor stores the card number. The order is fulfilled as soon as the payment is received: credits are added, or the licence is activated.
• By bank transfer, against an invoice, for organisations that do not use a payment card, local authorities in particular. The invoice is issued on request through the contact form; credits are added, or the licence is activated, once the payments received cover the invoiced amount.

An invoice is issued for every order and remains downloadable from the edition's billing page. It carries the billing name and address entered by the organiser, who is answerable for their accuracy.

7. Duration, cap, tier upgrade

An edition is bounded to 366 days. A licence covers the edition it is paid for, within that limit: it has no expiry date of its own and does not carry over to the next edition.

Under a paid licence, accepting a volunteer is refused beyond the tier's cap. The tier can be raised at any time, for the price difference between the two tiers at the day's rate. Buying a tier that is already covered is not possible.

Under credits, acceptance is refused once the balance is exhausted, and resumes as soon as it is topped up.

8. Renewal: no automatic rollover

There is no automatically renewing subscription and no recurring direct debit: nothing is charged without an act of the organiser. Thirty days before a paid licence edition ends, an email reminds the edition's managers that the licence is ending and how to create the next edition. The next edition buys its own licence, at the price in force on the day it is created.

9. Withdrawal

The service is sold to organisers acting on behalf of a legal entity or in the course of their activity: the right of withdrawal under the French Consumer Code, which is reserved to consumers, does not apply.

Where the buyer is a natural person acting for private purposes, they expressly request immediate performance of the service by placing the order and acknowledge that such performance, once complete, deprives them of their right of withdrawal, under article L. 221-28 1° of the French Consumer Code. The free allowance on a first edition exists precisely so that the service can be tried before paying.

10. Paid credits, refunds

Credits paid for and not consumed at the end of an edition are carried over to the next edition of the same event, with no expiry date. They are not refundable, and are neither assignable nor transferable to another event, save by written agreement of the publisher.

A paid licence is not refundable on the ground that the tier was not filled: a licence pays for an available cap, not for consumption.

An amount collected in error, twice, or for an order the publisher cannot fulfil, is refunded on request by the same means of payment.

11. Termination and end of the relationship

The organiser stops using the service whenever they decide to; no notice is owed and no indemnity is payable either way. They may delete their edition at any time, and export all of their data before doing so.

The publisher may suspend or terminate the access of an organiser who does not comply with the terms of use, in particular one who endangers the security of the service or the rights of volunteers, after a formal notice left without effect for fifteen days, except in an emergency. What becomes of the data after the relationship ends is settled by section 7 of the data processing agreement.

12. Liability

The publisher's liability is governed by the "Limits of liability" section of the terms of use: an obligation of means, the exclusion of indirect damage and of any loss connected with the running of the event, and a cap on compensation per edition. That cap applies to this sale.

It is for the organiser to keep, before each event, an exported copy of their volunteer data and of their schedules, which the application makes available to them at any time, and to plan for a fallback on the days of their event.

13. Complaints, governing law, jurisdiction

Any complaint is to be made through the contact form or to the address shown on the legal notice page. The publisher answers within thirty days. The parties first seek an amicable solution.

These terms are governed by French law, and the French version is the reference: this English version is provided for convenience. Failing an amicable agreement, the dispute is brought before the competent court of Brest, save for any mandatory provision to the contrary in the buyer's favour.