Frequently asked questions

I cannot find the event I want to sign up for

Please ask the organiser of your event to send you the direct link by email.

I am organising an event. Is the tool right for it?

Whatever the size of your event, managing volunteers is made much easier by our tool, which adapts to what you need: from one team of 30 volunteers to an event with 5,000 volunteers, adapting to the event is one of its strengths. Try it for free!

A volunteer I registered cannot sign in

A volunteer you register yourself has never chosen a password. For that, they receive a login link in their registration email: by following it, they choose their password and arrive already signed in.

If they have received nothing, check their junk folder first, then their email address on their page. You can send the link again at any time from their page, Email menu → Send the login link again. The volunteer can also ask for it themselves from the login page.

More about volunteer login.

What if a volunteer has no internet access, or no email address?

In that case you can add the volunteer by hand, by clicking "Add a volunteer" on the volunteers page. You can then manage them directly.

Can two volunteers living together sign up with the same email address?

Yes, you can register several volunteers who use the same address, depending on the kind of address:

• For Gmail addresses, add a suffix to the first part of the address, with a + sign as in this example:
  • Base address: smith.family@gmail.com
  • Second possible address: smith.family+julie@gmail.com
  That second address is automatically redirected to the smith.family@gmail.com mailbox.
• For Orange addresses, an email alias can be created. The procedure is explained on this page.
• For Yahoo addresses, an email alias can be created. The procedure is explained on this page.

How do I delete an event, or the ones from previous years?

Open the event, then Settings: the Delete the event button is at the bottom of the page. You have to be an organiser of the event.

Deletion is final: the registered volunteers, the teams, the schedules, the documents and the log go with the event. Do export beforehand whatever you want to keep (the list of volunteers and the schedules export to Excel). Your invoices, on the other hand, are kept: you find them under Invoices, in your account menu, even after the event they billed has been deleted.

An upcoming event for which you have already paid for credits or a licence does not delete itself: that would throw away what you have not used yet. Write to us and we will do it with you.

If all you want is to shorten the list without losing anything: events that finished more than a month ago leave the Events menu by themselves and move to Past events, at the bottom of that same menu.

Finally, if you are a volunteer rather than an organiser, you do not delete the event: you leave it, from My volunteer page, Leave the event button.