Manage your refugee support volunteers
Language classes two evenings a week, appointments at the prefecture in the morning, lifts arranged at a day's notice. Here a volunteer does not sign up for a weekend, they commit for a term.
Missions that look nothing alike
The language class is a fixed shift with two tutors; help with paperwork is a morning appointment taken by one person; a lift is decided the day before. Three different positions, each with its own head count, hours and manager, inside the same edition. You do not bend your missions to fit a single shape.
What the long haul changes
A term-long commitment is prepared differently from a festival shift: you need to know who is approved, who has uploaded their document, and who has not been seen for three weeks. Volunteer tracking gives you that picture, and registration stays open all year, every application waiting for a manager's approval.
The volunteers of a partner collective
A neighbourhood association, a parish team, a group of students taking Tuesday's class: volunteer groups give them their own link and their own leads. They fill their shifts among themselves, you read the result.
Data, and only volunteer data
This is the question organisations in this field ask, and the answer is plain: the tool holds no record of anyone being supported. It holds your volunteers, with retention periods applied by the tool, hosting in France and a downloadable data processing agreement.
A long commitment is billed by the year
The per-accepted-volunteer model is built for a dated event. For an activity that lasts, the annual licence sets a fixed price over twelve months, up to the tier's volunteer ceiling, and includes weekly recurring shifts.
Every team has its own lead
The event is split into teams: bar, welcome desk, security, set-up, shuttles. Each one goes to one or more leads, who create their own positions and assign their own volunteers without access to the rest of the organisation.
This page gives the filling rate of every team, and one click takes you down into the one that is stuck. You have nobody to ask to know where the event stands.
A position is a dated assignment
Inside a team, a position says what has to be done and between which hours: the Saturday bar, from 8am to 2am. A team splits into sub-teams where it needs to, by site or by day, each with its own leads.
The next edition is created from this one, with its teams, its positions, their hours and their requirements. You adjust what changed, the rest is already there.
Requirements are declared hour by hour
A position does not need the same headcount all day: two people from 8am to noon, four from noon to 3pm. The filling rate is read on those bands, and that is where a gap shows up while there is still time to fill it.
Opposite, every volunteer shows the availability they declared and the positions they already hold. An assignment that contradicts them is refused, every time, without you having to think about it.
Features
Volunteer registration
One public link, a QR code and a form that asks your own questions: applications arrive already sorted by preferred team and by availability.
Volunteer import and export
Bring your list in from a spreadsheet, as CSV or Excel, and take your volunteers, schedules and their answers back out whenever you want.
Volunteer tracking
Filter by status, team, availability or assigned position, choose your columns, and find each volunteer's full history.
Teams and positions
Split the event into teams and positions, hand each team to its lead, and say how many volunteers you need, hour by hour.
Volunteer scheduling
Assign people without ever creating a clash, follow staffing position by position, and send everyone their own schedule.
Shift booking
Let volunteers pick their own shifts, with substitutes and a waiting list, while you keep control of confirmation.
The volunteer's account
Every volunteer has their own page: their next shift, their hours, their documents, their perks, and their calendar up to date on their phone.
Emails to volunteers
Write in two clicks to a team, a position, unassigned volunteers or everyone, from reusable templates.
Documents and mail merge
Call-up letters, certificates, running sheets: one Word template, and one document per volunteer filled in with their details and schedule.
Badges and perks
Print badges with a photo and a QR code, and track the meals, drinks and t-shirts handed to each volunteer.
Volunteer groups
A partner organisation brings its own volunteers? Give it its own sign-up link and its own leads, without opening up the whole event.
A new edition every year
The new edition carries over teams, positions and hours shifted to the right dates, and last year's volunteers are invited back.
Volunteer data and GDPR
Hosted in France, a published processing agreement, and retention periods applied by code rather than merely announced.
Accessibility for volunteers
Measured screen by screen and published: 100% of the applicable RGAA 4.1 criteria, self-assessed, and a statement that also says what that does not cover.
Frequently asked questions
Do the people you support appear in the tool?
No. The tool only handles your volunteers: their contact details, their availability, their shifts. No beneficiary record, and therefore no sensitive data to protect on that side.
Can we ask for a document at sign-up?
Yes. The registration form accepts files uploaded by the volunteer, and a manager can see which ones are missing before approving them.
How do we handle a commitment lasting months?
With one edition covering the year and recurring shifts, paid by annual licence rather than credits. A volunteer accepted once is not paid for again every month.